Customer Support

Discover our tutorials to get started with PodoSmart.


                          Configuration

                          For an optimal experience, it is best to use the browsers Mozilla Firefox, Google Chrome, Safari or the latest version of Microsoft Edge.

                          1. Create your account / Log in

                          If you have not yet created a PodoSmart account, please register through the following link:

                          https://app.podosmart.tech/auth/sign-up.

                           

                          If you have already created your account, simply log in through the following link: https://app.podosmart.tech/auth/sign-in 

                          2. Access the interface

                          Once you have created your account, you will be able to configure your kit at any time from the interface by clicking "Start now" at the bottom right of the home page.

                          3. Configuring the Podostation

                          Make sure that your device is connected to your normal / preferred WIFI network. 

                          Go to the configuration page.

                          Then follow these 5 steps:

                              1. Plug your Podostation into the USB port of your computer.
                              2. Click "Start Search".
                              3. Select your WIFI network
                              4. Enter your WIFI password and click "Connect".
                              5. Once the configuration is complete, you can close the configuration tab and return to the PodoSmart interface. It will be automatically updated with the equipment management and you will then be able to make acquisitions.

                          Each time you use a different device that is not set up with your Podostation or another WIFI network, you will need to repeat steps 1 to 4 and choose "Connection" at step 5.

                          If your Podostation has already been configured, simply plug your station to the mains or to an external battery. Then, just like when using  your computer, go to https://app.podosmart.tech/

                           

                          https://app.podosmart.tech/ 

                          However, if your Podostation is not configured on the WIFI with which you plan to use it, it is necessary to configure it on a computer beforehand and to connect the station with the USB cable.

                          We advise you to use Google Chrome (version 87 to 90), Firefox (version 82 to 85) or Edge (version 86 to 87).

                          1.  Click on Your Account tab at the top right.


                          2.  Then click on the Pen icon corresponding to the information you wish to modify.




                          Click on the icon below located in the top right corner of your screen to log out.

                           

                          How to change the interface language?

                          Go to the Settings tab and in Languages choose the desired language.


                           


                          You can share a login to use PodoSmart. 

                          The first time, you will need to reconfigure your station.

                          It is worth noting, when using an iPhone:

                          It is necessary to stay on the page of the connection sharing of your iPhone. Once the connection is done, you can use your phone normally.

                           

                           

                          We advise you to stay permanently connected to the internet. 

                          Please, be sure you have installed the driver to use PodoSmart as in this video. 

                           
                           

                          Launch the search for your podostation via the interface by clicking again on "Find my Podostation". 




                          1.      If after step 1, your Podosmart interface does not find the PodoStation, we have two solutions:

                           

                          a.      Set up your Podostation using a Windows computer.

                          Log in to the PodoSmart interface with your credentials, configure your Podostation in the same way as before. Choose the same wifi network that you will then use on your Mac. 

                          Once the station is configured, you can return to your Mac, the station will be connected to your WIFI. You will then be ready to use the product.

                           

                          b.      If you don't have a Windows computer avaliable:

                                                                                        i.      You have an iPhone :

                          1.      Download the Testflight application from the Apple store on your iPhone

                           

                          2.      Once installed, click on this link via your iPhone and download the application:        https://testflight.apple.com/join/1XEYX9U

                          3.   Then open the application PodoSmart Configurator located on the menu of your iPhone  and in this application, click on the button:


                          4.      Then click on:


                          The QRCode requested is on the PodoSmart interface, in the page "Your account" then click on "Get the QRCode for the configuration.



                          5.      Turn on the WIFI of your phone.

                          6.      Then enter the serial number and mac address of your station, this information is writtent on the back of your Podostation. 

                          7.      Click on "Find my station". The phone will connect to the Wifi network of the podostation, you must not interupte on the Wifi of your phone during this operation.


                           

                          8.     Once the operation is completed, the application prompts you to choose a WIFI network from a list of available networks. Select the WIFI you want to pair with your station and enter the password of your WIFI.


                           

                             

                          9.    Your station is now configured. You can return to your computer, connect to the PodoSmart interface. You are ready to use the product.

                           

                                                                                       ii. If you do not have an iPhone, please contact us at  support@digitsole.com

                          We advise you to clear the browser cache and press F5 to refresh the page.
                          If the problem persists, please contact us using the form at the bottom of the page.

                            Insoles

                            1. Click on the Equipment tab in the menu on the left.

                            2. Then click on + to add a pair of insoles.


                            3. The window "Add a pair of insoles" appears. Enter the code underneath the insoles (without spaces between characters).

                            4. Click on Save

                            .

                            Fenêtre d'insertion du code de votre paire de semelle Podosmart

                            The full charging time of the inserts takes 2.5 hours and the duration of use is 22.5 hours of continuous activity, knowing that a complete activity takes between 2 and 4 minutes or 2400 hours in non-stop sleep.

                            Go to the Devices tab, click on Check status if necessary. The battery level of the left and right insoles will appear.



                            In case of a problem: 

                            1. The Podostation must be connected in order to check the battery level of your insoles. 
                            To make sure, check the status of your Podostation in the Stations section on the top right.
                            This logo means that your Podostation is connected.
                            Signal Podostation connecté This logo means that your Podostation is offline.Signal Podostation non connecté  
                            2. If the PodoStation is not connected ,  Signal Podostation non connecté please look at the section "How do I reconfigure my PodoStation?

                            3. If the PodoStation is connected,  Signal Podostation connecté and this symbol appearswhen checking the battery level, it means that the PodoStation does not have access to these insoles. The reasons and solutions for this problem can be:

                            • The insoles are discharged (recharge the)

                            • The insoles are still charging (unplug them to check the battery level)

                            • The insoles are on standby (shake them or connect/disconnect them)

                            For faster charge, we recommend to plug the soles directly into a power supply. 
                            Plugging them into the Podostation to charge them will be less efficient.    

                            1. To start the update, your insoles must be chargedand saved in the Equipement tab.                        
                            The orange circle   
                              at this level indicates the number of updates to be done. 
                            Click on
                             to update the insoles.


                             

                            2. A new page appears, choose to update one pair or all of them by clicking on Update all.




                            I can't connect the insoles, what can I do?

                             

                            Make sure that the insoles are charged, unplugged from the USB cable and not in standby mode. To make sure the insoles are not on standby, shake them to wake them up. You can also plug and unplug the insoles. 

                            If the problem persists, the station may not be connected.
                            To check if the station is connected, go to the Equipment menu, and check if the Podostation icon is green.


                            If the station is not available, please refer to the section "How to create an account and configure the Podostation? ».

                            I can't manage to update the insoles, what can I do?

                            Make sure that the insoles are charged, unplugged from the USB cable and not in standby mode. To make sure the insoles are not on standby, shake them to wake them up. You can also plug and unplug the insoles. 

                            If the problem persists, the station may not be connected.
                            To check if the station is connected, go to the Equipment menu, and check if the Podostation icon is green.

                             
                            If the station is not available, please refer to the section "How to create an account and configure the Podostation? ».

                            What is the range of the insoles? Do I have to stand next to the station?

                            The insoles communicate with the device only at the launch of the acquisition and at the end of it. During these two periods, the insoles must be at a maximum distance of two meters from the box.

                            However, during the acquisition, the insoles keep all the information and transmit it to the Podostation at the end of the acquisition. Therefore, a session can even last outside a medical practice.

                            Pour charger les semelles il vous faut :

                            • les semelles

                            • les câbles blancs à double port micro USB

                            • la podostation branchée

                            Branchez les semelles directement à la PODOStation, en prenant soin d'insérer la petite prise USB dans le bon sens dans le port de chargement situé derrière le petit couvercle sur le côté de chaque semelle. Elle peut charger 4 paires de semelles simultanément.

                            Le temps de chargement est de 2h30 :

                            • Tenue en utilisation : 22h30 d’activité continue – sachant qu’une mesure complète prend entre 2 et 4 minutes 

                            • Tenue en inutilisation : 2400h en sommeil non-stop


                            Photo d'une semelle Podomart en charge




                            We recommend the use of disposable socks.

                            The insoles can be washed by hand with soap or another product. 

                            There are several waste collection points where you can leave your insoles containing used Ion-Lithium batteries. 

                            • Shops which sell batteries have the obligation to collect them for free.   

                            • Supermarkets, DIY and electronics shops provide recycling containers.    

                            • Recycling centres are also accredited to collect batteries.   

                            • City halls, administrations and public places can as well provide collecting points. 

                            Station

                            How do I rename the PodoStation?

                            In the Equipment tab, then in the Station section, click on the three small dots next to the name of the Podostation.
                            Choose Rename, then once the new name is written, save it.

                             

                            Make sure the station is properly connected to a power source, you should see blue lights flashing from the station.

                            Make sure the station is connected properly. To do this, go to the Equipment menu, and check if the Podostation is available with a green icon. 
                            If there is no green icon and the station is connected, try refreshing the page.

                            If it doesn't work, make sure the configuration has been done correctly. You can reconfigure the station by using the following link: config.podosmart.tech   

                            If the station has not been configured for an available WIFI, please make sure to do so by following the following link: config.podosmart.tech

                            Do not forget to reconfigure your Podostation when you change location.

                            Following recent updates to Google Chrome and Microsoft Edge, you can experiencing issues configuring with your Podostation. 

                             

                            To solve the issue: 


                                - Use Mozilla Firefox

                             

                                - Use Chrome, do a small procedure, follow this link : chrome://flags/#block-insecure-private-network-requests

                                    Disable the option "Block insecure private network requests".    

                                    Choose DISABLED

                                    Restart as proposed.

                                    Then restart the configuration as before.

                             

                                - Use Edge, do a small procedure, follow this link : edge://flags/#block-insecure-private-network-requests

                                    Disable the option "Block insecure private network requests".

                                    Choose DISABLED

                                    Restart as proposed.

                                    Then restart the configuration as before


                             

                            If you change the WIFI, it is necessary to configure the Podostation again. 

                            To reconfigure the Podostation, go to the Equipments tab, then to the Stations section and click on the three small dots next to the station you want to reconfigure. Then click on Re-configure.



                            The Podostation does not need to be connected to your device.  It only needs to be plugged in for battery power (computer, power outlet, external battery).  

                            However, for configuration, the Podostation must be connected to your device.  


                            Once configured, as long as your device and the station are connected to the same WIFI, there is no need for the station to be connected to the computer. 
                             

                            Note: If you add a new WIFI ; it is necessary to reconfigure the Podostation and therefore connect it to the device

                             

                            At the opening of podosmart interface, it takes a few minutes to the station to connect to the WIFI.
                            During the use if you meet issues of connection we advise you to:

                            - Check the stability of your WIFI 
                            - Make shorter acquisitions
                            - Plug the station to the main power supply
                            - Check that the station is not in the middle of other cables that could disturb the operation..

                             

                                Patient Record

                                1. Click on the Patients tab, then click on New Patient.

                                 

                                2.  Fill out the form. Required fields are marked with *.
                                Once completed, click on Save.


                                3. Once the patient is created, you can add a pathology, a reason for consultation and a medical  history.



                                1.  Click on the Patient tab, then click on the desired patient.

                                2. To change the patient's personal information such as firstname, surname, weight, address, etc., click on Edit Patient.
                                By clicking on the pen logos, you will be able to modify the patient's pathology, reason for consultation and his/her medical history. By clicking on Add, you will be able to add a new pathology to your patient.


                                .


                                There are two ways to search for a patient record: the search bar and the filter. 


                                1.  Method 1:
                                In the search bar at the top right, write the patient’s name you are looking for, it will appear in the scrolling menu under the bar..



                                 2. Method 2:

                                Click on the Patient tab, then in the filter, enter the name of the patient you are looking for and it will appear below the filter.


                                Acquisition

                                1There are two available solutions to start an acquisition:

                                • Go to the Patients tab, select the patient, click on New analysis, choose the acquisition type Run analysis
                                  OR
                                •  Start the acquisition directly through the home page, by clicking on New analysis, and select a patient. Finally choose the type of acquisition Run analysis

                                 
                                2. 1.  In the next window you can add the patient's pain, type of shoe and potential walking aids.

                                 
                                3Select the pair of insoles with which you are going to make the acquisition.



                                4. Set the duration of the acquisition and the start-up time of the acquisition.

                                 
                                5. Once the acquisition is started, your patient can run.
                                If you wish, it is possible to stop the acquisition before the time limit expires by clicking on Stop Acquisition.


                                Once the run has been completed, ask your patient to return close to the station. 

                                Click on Stop acquisition.
                                The Podostation will send the data to our servers for analysis.


                                Once this step is completed, you will be automatically redirected to the analysis of the acquisition.

                                1There are two available solutions to start an acquisition:

                                • Go to the Patients tab, select the patient, click on New analysis, choose the acquisition type

                                  Run analysis
                                  OR

                                • Start the acquisition directly through the home page, by clicking on New analysis, and select a patient. Finally choose the type of acquisition Run analysis.


                                 
                                2. In the next window you can add the patient's pain, type of shoes shoe and potential walking aids.

                                 
                                3Select the pair of insoles with which you are going to make the acquisition.

                                 
                                4. Set up the acquisition time, the start-up time of the acquisition and the speed of the run.




                                5. Once the acquisition is started, your patient can run.

                                 
                                If you wish, it is possible to stop the acquisition before the time limit expires by clicking on Stop Acquisition.

                                Once the run has been completed, ask your patient to return close to the station. 

                                Click on Stop Acquisition.
                                The Podostation will send the data to our servers for analysis.

                                Once this step is completed, you will be automatically redirected to the acquisition analysis. 

                                We advise you to run at a minimum speed of 8 km/h.

                                1There are two available solutions to start an acquisition:

                                • Go to the Patients tab, select the patient, click on New analysis, choose the type of acquisition Gait analysis.
                                  OR
                                • Start the acquisition directly through the home page, by clicking on New analysis, and select a patient. Finally choose the type of acquisition Gait analysis.



                                2. In the next window you can add the patient's pain, type of shoes shoe and potential walking aids.

                                 
                                3Select the pair of insoles with which you are going to make the acquisition.

                                 
                                4Once the acquisition is started, your patient can walk.

                                 
                                If you wish, it is possible to stop the acquisition before the time limit expires by clicking on Stop Acquisition..

                                Once the walk has been completed, ask your patient to return close to the station.
                                Click on Stop Acquisition.
                                The Podostation will send the data to our servers for analysis.


                                Once this step is completed, you will be automatically redirected to the acquisition analysis.

                                1. Click on the Patients tab and then click on the line of the selected patient.

                                .

                                2You are now on the patient's chart. On the right is the Analysis section.
                                Next to the acquisition you wish to delete, you will find three small dots, click on them and choose Delete analysis.


                                3. A small window opens up to validate your deletion request.
                                If you click on Delete, the acquisition will be permanently deleted..

                                Fenêtre de suppression d'acquisition podosmart

                                Simultaneous acquisitions are not possible. 

                                When you are on the acquisition window, you can click at any time on Stop analysis at the bottom of the window.


                                 

                                Make sure you have taken more than 10 steps during the acquisition, if this is the case you can stop the acquisition and refresh the web page.

                                If the problem appears again, please contact us and send us the error report. 

                                Once the acquisition is completed, the report will appear on the screen.


                                You can also access the report in the Patients tab, select the patient and the chosen acquisition.

                                For walking, by clicking on Angular and on the three small dots and then on Detailed results, you will have access to more results.

                                For running, by clicking on Analysis, you will have access to more results.

                                      Analyses

                                      Click on a walking or running activity.
                                      At the top of the activity analysis, click on the three small dots and then click on Interpretations manual


                                      By clicking on Interpretations manual via a walk analysis, you can download the manual for walking.
                                      By clicking on Interpretations manual via a running analysis, you can download the manual for running.
                                      Click on a patient record and select an activity.
                                      At the top of the activity’s analysis, click on the three small dots and then click on Compare. 


                                      Then select the activity you wish to compare it with.


                                      There are two ways to export an analysis.


                                      1. You can export the analysis by clicking on the Patients tab and then on the line of the selected patient.
                                      In the Analyses column on the right-hand side, click on the three small dots and then on Export and in order to have access to the PDF



                                      2. You can also export an activity, directly through the analysis, by clicking on the three small dots at the top of the screen and then on Export.




                                      In the analysis results of an activity, right at the bottom of the results, you can leave a comment in the dedicated section.
                                      By leaving your comments here, they will be saved. You will be able to find them at any time with the results of this activity.



                                      Once the report is exported, you can leave a comment in the dedicated parts of it. By leaving your comments in the export, they will not be kept on the interface. Nevertheless, you have the possibility to print them, to send them by email to the patient or to save them as a PDF. 




                                      Security 

                                      The site is a "tool" that allows to communicate with the station through the USB cable. 
                                      Neither personal nor authentication information is used on this page. There is no risk.

                                      During the configuration, if your URL is blocked, just go to your antivirus settings and unblock it. 

                                      No, you will have to deactivate the VPN because certain services that are essential to the Podostation are not compatible with a VPN.

                                      No, you will have to deactivate the proxy because some essential communications of the podostation are not compatible with a proxy.

                                      PDF 

                                       We advise you to use Google Chrome, Mozilla Firefox, Safari or the latest version of Microsoft edge.

                                      At the top of the analysis export tab, you can choose whether or not to display your phone number and/or your email address on the PDF.

                                      The only way to send the report directly to the patient is when exporting by clicking on Print but instead of selecting your printer, choose "Save as PDF".


                                      You will then be able to send the PDF by email to your patient.  

                                      Request for assistance

                                      You didn't find the answer to your question after using our documentation?

                                      Open a support ticket and our dedicated teams will be happy to assist you in using PodoSmart:

                                      Open a support ticket

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