Customer Support

Discover our tutorials to get started with PodoSmart.

Download the User manual

                          First Use

                          For an optimal experience, it is best to use the Mozilla Firefox or Google Chrome browsers.

                          1. Create your account

                          If you have not yet created a PodoSmart account, please register via the following link:

                          https://app.podosmart.tech/auth/sign-up

                           

                          2. Login

                          If you have already created your account, simply log in via the following link: https://app.podosmart.tech/auth/sign-in

                           

                          3. Access the interface

                          Once you have created your account, you will have the possibility from the interface to configure your kit directly, or to do it later to directly discover the different elements of the interface.

                          You will be able to configure your kit at any time by clicking on “start now” at the bottom right of the home page.

                           

                          4. Connecting the podostation

                          Make sure your laptop / PC is connected to your normal / preferred WIFI network.

                          Go to the configuration page.

                           

                          Then follow these 5 steps:

                          • Step 1 : Connect your Podostation to the USB port of your computer.

                          • Step 2 : Click on “Start Search”.

                          • Step 3 : Select your usual WIFI network.

                          • Step 4 : Enter your WIFI password (you can click on the eye symbol at the end of the password line to verify the information entered) and click “Connect”.

                          • Step 5 : Once the configuration is complete, you can close the configuration tab and return to the PODOsmart interface. It will be automatically updated with the equipment control and you will be able to make acquisitions.


                          Each time you use a different unsetup device (laptop / PC) with your PodoStation or another WIFI network, you will need to repeat steps 1 to 4 and select “Connect” in step 5.

                          If you are not already logged into the software interface, log into https://app.podosmart.tech.

                          1. Click on the Equipment tab that is on the left hand side of the screen.


                          Ajouter une paire de semelle sur logiciel Podosmart


                          2. Click on Add a pair of soles


                          Cliquez sur insérer une paire de semelle Podosmart

                          3. In the pop-up window, enter the number of the QR code sticker located on the back of your soles. Write it with no space between the numbers and letters.

                          Here is an example of the sticker you can find under your insoles. In this case the code would be 1110A00011


                          QR Code ajouter une paire de semelle podosmart

                          4. Validate by clicking on the Save icon

                          Insérez le code de votre paire de semelle Podosmart

                          Troubleshooting:
                          If you are unable to see the charge level even after clicking on the icon your insoles may have “gone to sleep” : to save power they automatically shut down looking for a connection to the PODOStation after approximately 20 minutes.
                          To “wake them up” you should give them a firm shake (please do NOT strike them on a hard surface as this may damage the sensors).
                          Then, you can refresh the web page by using F5 on your keyboard.

                            Equipment

                            1. Click on the Equipment tab.

                            2. Then on the button Check battery level.

                            Scanner les semelles Podosmart

                            Troubleshooting:


                            1. The podostation has to be connected to check your soles battery level. Please take a look at the station’s information.
                            This logo   means that your Podostation is connected. 
                            This logo   means that your Podostation is disconnected. 
                            2.  If the Podostation is not connected consult the Add/Connect Podostation section in the Help Center.

                            3 . If the Podostation is connected  , and this symbol appears  when checking the battery level, this means that the Podostation does not have access to the soles concerned.


                            The reasons:

                            • The soles are discharged (charge them)

                            • The soles are still in charge (you have to unplug them)

                            • The soles are in sleep mode (shake them or plug/unplug them)

                            To charge the soles you need: 

                            • the soles

                            • white cables with dual micro USB ports

                            • the connected podostation

                            Plug the soles directly to the PODOStation, being careful to insert the smaller USB plug the correct way up into the charging port located behind the small cover on the side of each sole.

                            The recharging time is 2h30.

                            • Duration in use : 22h30 of continuous activity – knowing that a complete measurement takes between 2 and 4 minute

                            • Duration out of use : 2400 hours of non-stop sleep-stop

                            Photo d'une semelle Podomart en charge


                            • We recommend to use disposable socks

                            • The sole can be washed by hand with soap or other product

                            1. Click on the Equipment tab

                            2. On the Stations window on the right, click on the little Settings wheel .

                            Comment renommer une paire de semelle Podosmart

                            3. A window will appear. Write the new name of the PODOStation.

                            4. Click on Save.

                            Sauvegarder le nouveau nom de la semelle Podosmart

                            To use the PODOSmart RUN features, you need to update the firmware and calibrate the soles.

                            If you won’t use the RUN features, this phase is not required.

                            1. Update

                            To start the update, your soles should be charged and registered in the equipment part. (click here to learn how to add soles)

                            Select the equipment tab in the menu. The orange spot  in the tab tells you how many pairs of equipment can be update or calibrate.


                            page de mise a jour & calibrage semelles podosmart


                            A new page appears with this banner at the top of the screen :

                            Nouvelle fenêtre mises à jour/calibrage disponibles de la semelle Podosmart


                            Click on  

                             

                             In the window “Choose your station” select your station. Click on 
                            Fenêtre de selection de semelles connectées Podosmart

                             

                             Another window “Update your soles” appears.
                            Fenêtre de mise à jour des semelles connectées Podosmart

                            You can choose . All your soles will be updated.

                            Or you can choose  to update only specific soles.
                            Once the update is done you can click on  the    button down of the little window . It will lead you on the calibration phase.


                            2. Calibration :

                            The calibration prepares the soles for the running movements and gait.

                            Fenêtre de calibrage des semelles Podosmart

                            Click on the button “Calibrate”.

                            A new window appears to start the calibration.

                            Take your soles with one hand and follow the movement shown on screen.

                            Mise en place calibration de la semelle Podosmart Calibration des semelles connectées Podosmart étape 2

                            Calibration des semelles connectées Podosmart terminé


                                Patient's file

                                1. Click on the Patients tab

                                Fenêtre d'affichage de tous les patients Podosmart

                                2. Click on add a patient, up on the right.

                                Cliquez sur le bouton ajouter un patient Podosmart

                                3. Fill in the form. The required fields are marked with an *.
                                Once the fields have been completed, click on the save icon.

                                Fenêtre permettant d'ajouter un patient podosmart

                                You can now insert the appropriate pair of soles into the patient’s shoes, ready to carry out the acquisition

                                1. Click on Patient tab.

                                2. On the line of the patient , click on the pen logo .

                                Liste des patients utilisant Podosmart

                                3. You can modify each of the information.

                                4. Click SAVE to register the changes.

                                Fenêtre d'édition d'un patient utilisant Podosmart

                                2 ways to look for a patient’s file : the search bar and the filter bar.


                                1. Click on the Patients tab to access the patient list.

                                2. a Click on the search bar at the top of the screen.

                                3. a Type the patient’s name, a drop-down menu will display all corresponding names that are registered on the software.

                                Barre de recherche Podosmart

                                2.b Click on Filter the list

                                3.b Type the patient’s name first letters, and the list of patient will be reduced to the specific patients with those same letters.

                                Filtre de recherche

                                Acquisition

                                To make an acquisition Run OUTDOOR, you first need

                                • to add a patient (click here to learn how)

                                • to update your soles and calibrate them (click here to learn how)

                                1. You can start a RUN – OUTDOOR acquisition in different ways :

                                Go in the Patient tab, select a patient, and start the acquisition.

                                Or

                                Start directly from the home tab as described below.

                                In the green area called “RUN ANALYSIS”, click on    

                                Fenêtre d'analyse de course
                                 

                                2. A new window appears where you will choose the patient concerned by the acquisition.
                                 
                                 Selection d'un patient Podosmart

                                Validate your choice by clicking on “New Acquisition”. 

                                 
                                3. A new window appears.

                                Fenêtre de selection de type d'acquisition

                                Select the type of acquisition : Run OUTDOOR :

                                Course extérieure
                                 
                                 
                                 
                                4. Another window appears.

                                Fenêtre de selection de Podosmart
                                Select the right soles.
                                Or click on Add a pair of new soles (here how to) if you forget to register your soles.
                                 
                                 
                                5. Select the Running speed of the Treadmill for your patient.
                                Fenetre de réglage de durée d'acquisition podosmart
                                6. Select the Acquisition time & Acquisition delay.

                                Click on the + or – to change the length of the acquisition .  
                                Or you can choose  longer periods by clicking on 
                                 
                                You can also set up the acquisition delay (the time you give to your patient to be ready between the beginning of the acquisition and the moment he/she starts to run)
                                You can choose different delay : 5 sec.; 15 sec.; 30 sec.; 60 sec.
                                 
                                Once you set up those data click on Start.
                                 
                                 
                                7. The acquisition is now loading.  Ask to your patient to step on the treadmill.
                                Fenetre acquisition Podosmart en chargement
                                After a few seconds appears another screen: Your patient can now run on the treadmill.Fenetre acquisition Podosmart démarée
                                Once the run time is over the acquisition is done.

                                8. The Patient is asked to come close to the PODOStation for the data from the soles to be collected.
                                Fenetre récupération des données podosmart
                                The PODOStation will collect the data from the soles and the processing will begin. Once it is completed, you will be redirected to the results of the acquisition.
                                Fenetre envoi des données du podosmart
                                 

                                To make an acquisition Run TREADMILL, you first need :

                                – to add a patient

                                – to update your soles and calibrate them


                                1. You can start a RUN-Treadmill acquisition in different ways :

                                Go in the Patient tab, select a patient, and start the acquisition.

                                Or

                                Start directly from the home tab as described below.

                                In the green area called “RUN ANALYSIS”, click on    

                                Fenetre analyse de la course podosmart
                                 

                                2. A new window appears where you will choose the patient concerned by the acquisition.

                                Fenetre choisir un patient podosmart

                                Validate your choice by clicking on “New Acquisition”. 
                                  

                                 
                                3. A new window appears.

                                Fenêtre 3 types d'acquisition Podosmart

                                Select the type of acquisition : Run on TREADMILL :

                                Fenêtre sélectionner tapis de course Podosmart
                                 
                                 
                                 
                                4. Another window appears.
                                Selection PODOStation tapis de course
                                Select the right soles.
                                Or click on Add a pair of new soles (here how to) if you forget to register your soles.
                                 
                                 
                                5. Select the Running speed of the Treadmill for your patient.
                                Fenêtre paramétrage vitesse de course Podostation
                                To do so, click on the plus or minus until you reach the adequate speed.
                                Then click on the Next button.  
                                 
                                 
                                6. Select the Acquisition time & Acquisition delay.
                                Fenêtre de réglage du temps d'acquisition de la Podostation
                                Click on the + or – to change the length of the acquisition .  

                                Or you can choose  longer periods by clicking on  
                                 
                                You can also set up the acquisition delay (the time you give to your patient to be ready between the beginning of the acquisition and the moment he/she starts to run)
                                You can choose different delay : 5 sec.; 15 sec.; 30 sec.; 60 sec.
                                 
                                Once you set up those data click on Start.
                                 
                                 7. The acquisition is now loading.  Ask to your patient to step on the treadmill.
                                Fenêtre d'acquisition du podosmart en cours
                                After a few seconds appears another screen: Your patient can now run on the treadmill.Fenêtre d'acquisition du podosmart terminée
                                Once the run time is over the acquisition is done.

                                8. The Patient is asked to come close to the PODOStation for the data from the soles to be collected.
                                The PODOStation will collect the data from the soles and the processing will begin. Once it is completed, you will be redirected to the results of the acquisition.
                                Fenêtre d'envoi des données de podosmart

                                1. To select your patient, click on the Patient tab

                                2. Select the line of the chosen patient from the list

                                 
                                Fenêtre choix du patient de la Podostation
                                 

                                2. Click on New acquisition .

                                Choix patient pour la podostation
                                 

                                3. A new window appears. Select the right PODOStation


                                4. Select the right soles.

                                 
                                Fenêtre d'acquisition des semelles podosmart
                                5. Start the acquisition by clicking on Start. Your patient can now walk around naturally.

                                6. Once your patient has taken enough steps, ask him to come close to the PODOStation (2 meters radius) and click on Stop acquisition.

                                The PODOStation will collect the data from the soles and the processing will begin. Once it is completed, you will be redirected to the results of the acquisition.

                                1. First, click on the Patient tab to find your patient.

                                2. Select the line of the patient


                                Choix du patient pour suppression

                                3. In the acquisition section click on the little bin logo  of the acquisition you want to delete


                                Fenêtre de suppression d'une acquisition du podosmart

                                4. Click on the Delete button.


                                Fenêtre de suppression d'acquisition podosmart
                                The acquisition is deleted.

                                1. When you are on the Acquisition screen, click on Cancel acquisition (the red button) to cancel the ongoing acquisition.

                                Once the acquisition is done, the report will appear on the screen. Or you can access to the report in the Patients tab / select the patient / select the acquisition.

                                Fenêtre résultat acquisition podosmart

                                You can circulate on the report either by using the Next and Back buttons up on the right.

                                Or you can click on the different steps at the bottom:

                                You can also enlarge or reduce the report screen using the small arrows on both sides of the window.

                                  Analysis

                                  • Click on the Patient tab
                                  • You’re on the patient files. Click on one of the registered patients
                                  • Click on the “Actions” icons to access the customer file.
                                  Fenêtre d'actions des patients du Podosmart
                                  • Go to the “Generals” tab
                                  • Click on the search bar at the top right to search for multiple dates.
                                  • Enable “compare two analyses”
                                  Fenêtre comparaison analyses Podosmart
                                  • Select the dates you want to analyze
                                  Fenêtre sélection d'analyses Podosmart
                                  • You can now compare the two analyses and manage the different options
                                  Fenêtre affichage comparaisons d'analyses de podosmart
                                  1. Select the graph that you want to export and click on the menu icon of this graph.
                                  Fenêtre de sélection de graphique podosmart

                                  2) Click on Download JPEG image

                                  Fenêtre de téléchargement de graphique podosmart
                                  • Click on the Patient tab
                                  • You’re on the patient files. Click on one of the registered patients
                                  • Click on the “Actions” icons to access the customer file.
                                  Fenêtre de sélection d'action d'un patient Podosmart
                                  • At the bottom of your analysis page, you can add a comment
                                  • Write your comment, then click on the icon on the right to send
                                  Fenêtre d'écriture de message graphique podosmart patient
                                  • Votre commentaire a été envoyé. Il se trouvera juste en dessous de l’analyse.
                                  Fenêtre d'envoi de commentaire analyse podosmart

                                  Account

                                  Click on the Settings tab.

                                  Select your preferred language

                                  Fenêtre de changement de langue Podosmart

                                  PTo log out from the PODOSmart app you need to click on the sign out icon  on the top right corner. Once you clicked on it, you will be redirected on the home page of the app.

                                  Fenêtre déconnexion application Podosmart

                                  Support request

                                  You didn't find the answer to your question on our documentation? Open a support ticket and our dedicated teams will be happy to accompany you in the use of PodoSmart :

                                  Open a support ticket


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