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General Conditions of Use

These general conditions of use contain tips and warnings on performance, safety and the consequences of improper use or improper maintenance of DIGITSOLE insoles.


These terms and conditions of use must be read carefully before using your DIGITSOLE PodoSmart insoles for the first time and must be conserved.


Please contact DIGITSOLE customer services with any questions or for further clarification: contact@digitsole.com or by phone:


DIGITSOLE PodoSmart products comply with the safety requirements as well as the following European standards: Directive 2014/53 / EU of February 26th, 2014 (RED), Directive 2011/65 /EU of June 8th , 2011 (ROHS Directive), Directive 2012 / 19 /EU of July 4th,  2012 (DEEE Directive).


General warning:

As with all equipment, DIGITSOLE PodoSmart insoles are subject to wear and constraints.


No product is suitable for all uses.


The various materials and components are subject to wear or fatigue under certain constraints during use at different speeds and may have differing life cycles.


Although the soles and their components may be covered by a warranty for a specific period of time, there is no certainty that DIGITSOLE PodoSmart inserts will last for the entire warranty period.


The lifetime of DIGITSOLE PodoSmart insoles particularly depends on how they are used by the user.


The guarantee does not mean that the product will never wear out or is unbreakable; it simply means that DIGITSOLE PodoSmart insoles are covered according to the terms of the applicable guarantee.


The DIGITSOLE PodoSmart insoles are sold in sets of 6 pairs of soles.


They are mainly intended for the use of health professionals (podiatrist, physiotherapist …).


Their function is to detect and analyze the biomechanical parameters of walking at the user.


The operation of this device is described on the link: https://www.podosmart.tech/en/


Technical description


The kit includes:


Available sizes: EUR 36/37 – 38/38 – 40/41 – 42/43 – 44/45 – 46/47

Packaging: Case composed of 6 pairs of soles +2 Micro-USB cables + Bluetooth connection box + User manual.


Precautions and tips for use:


About your DIGITSOLE PodoSmart insoles:


Do not bend or twist your soles;

Do not use during water activities (do not immerse in a liquid);

Make sure your soles are easily accessible during use;

Do not use your soles if they are damaged (worn, perforated, etc.);

Do not puncture, pierce, strike or damage your soles;

Do not attempt to repair your soles if they are damaged;

Do not stack with another sole.


About your shoes:


It is recommended to wear clean and cotton socks;

Do not wear your DIGITSOLE PodoSmart soles in shoes containing a metal plate at their lower soles.


Proximity to a heat source:


Do not leave near a heat source.


Our technology:


Our system uses low energy Bluetooth communication, so it is strongly recommended to comply with the limitations of this communication technology.

Never attempt any kind of modification to the DIGITSOLE PodoSmart insole software and/or the application. Any breach is liable to penal and civil sanctions for patent infringement.


Specific recommendations to pressure/shocks:


Do not use if shocks and / or perceived impacts are greater than 600 kg (or 6000 N);

Do not support a weight greater than 200 kg;

Do not exert pressure greater than 50 kg / cm2 (or 500 N / cm2).


Care of your soles DIGITSOLE PODOSMART:


Do not wash your soles in a machine or by hand

Do not dry in a dry cleaner, with a hair dryer or hand dryer.

Do not clean them with any product. The use of multipurpose microfiber wipes slightly moistened is recommended to clean your soles without using any chemical (bleach or otherwise).


Battery – charger:


Like many other portable electronic devices, DIGITSOLE PodoSmart insoles contain lithium batteries which must be handled with extreme care.

Please note that these batteries present risks of inflammability.

Do not charge near inflammable materials, liquids or solids etc.

Do not place DIGITSOLE PodoSmart insoles on current conductive surfaces: metal box, metal table etc.

Only use the cable provided with the DIGITSOLE PodoSmart insoles.

The battery must be fully discharged before disposal. A non-discharged battery may still catch fire after disposal.


Storage of your soles DIGITSOLE PodoSmart:


When storing, your battery needs to be 75% charged

Your insoles must be stored in a dry and temperate location at a temperature of between 15 ° and 35 °.




Our 2 year guarantee applies to the electronics and when the product is used under normal conditions of use according to the terms of these conditions of use.

If the PodoSmart insole is worn, the guarantee will no longer operate, even on the electronics.

If the PodoSmart insoles have been damaged, in particular as a result of improper use or improper care, the guarantee shall not apply.

Unless otherwise provided, the only recourse in the context of the guarantee is limited to the replacement of the insoles with DIGITSOLE PodoSmart insoles of an equal or higher value, at the full discretion of DIGITSOLE.

This guarantee takes effect from the date of purchase, concerns the original owner only and is non-transferable.


Recycling of your DIGITSOLE PodoSmart insoles:


The marketing of DIGITSOLE PodoSmart insoles is also part of an environmental preservation approach. As such, once your DIGITSOLE PodoSmart insoles are used, it is recommended that you dispose of them in appropriate waste disposal facilities or drop them off at an electronic device collection point.

DIGITSOLE is free to modify, at any time, these Terms, in particular to take into account any legal, regulatory, jurisprudential and / or technical developments. The version that prevails is the one that is accessible online at the following address: https://www.podosmart.tech/en/conditions-generales-utilisation. All users are therefore required to refer to their version accessible online at the date of their use of the soles.


The user is expressly informed that the only version of the CGU of the PODOSMART insoles that is authentic is that which is online on the site, which he recognizes and accepts without restriction, pledging to refer to it systematically during of each use.